:root{--white:#fff;--bg:#faf9f7;--bg-2:#f4f2ed;--text-primary:#1a1a1a;--text-secondary:#555;--text-tertiary:#888;--accent:#6f00ff;--accent-hover:#5a00d4;--accent-soft:#f3ecff;--accent-soft-2:#faf5ff;--border:#e8e8e8;--border-light:#eee;--success:#0b6d3e;--success-soft:#ecfdf5;--live:#00a85a;--info:#2563eb;--info-soft:#eff6ff;--warn:#b15a00;--warn-soft:#fdf4e7;--danger:#b91c1c;--danger-soft:#fef2f2;--shadow-soft:0 2px 12px #0000000a;--shadow-drawer:-24px 0 60px #0000001a;--overlay:#0003;--on-accent:#fff;--focus-ring:#6f00ff1a;--font:"Instrument Sans", -apple-system, "Segoe UI", sans-serif;--font-display:"Bricolage Grotesque", Georgia, serif;--font-mono:ui-monospace, "SF Mono", Menlo, monospace}[data-theme=dark]{--bg:#09090b;--white:#131419;--bg-2:#1a1c22;--on-accent:#fff;--focus-ring:#ab8bff2e;--text-primary:#edeef1;--text-secondary:#9ba0aa;--text-tertiary:#656a74;--border:#23252b;--border-light:#181a1f;--accent:#ab8bff;--accent-hover:#c2abff;--accent-soft:#1a1426;--accent-soft-2:#120f1a;--success:#34d3a4;--success-soft:#0d241c;--live:#34d3a4;--info:#6ba8ff;--info-soft:#0f1c33;--warn:#e8b555;--warn-soft:#1f1710;--danger:#f08a8a;--danger-soft:#261616;--shadow-soft:0 1px 2px #00000059, 0 16px 32px #00000038;--shadow-drawer:-24px 0 80px #000000b3;--overlay:#040408b8;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}[data-theme=dark] body{background:var(--bg);background-image:radial-gradient(1200px 600px at 50% -10%,#ab8bff0f,#0000 60%)}[data-theme=dark] .stat-card,[data-theme=dark] .panel,[data-theme=dark] .drawer,[data-theme=dark] .login-card{background:var(--white);border-color:var(--border-light);box-shadow:var(--shadow-soft)}[data-theme=dark] .stat-card{box-shadow:none}[data-theme=dark] .sidebar{background:var(--bg);border-right-color:var(--border-light)}[data-theme=dark] .topbar{background:var(--bg);border-bottom-color:var(--border-light)}[data-theme=dark] .ws-mark,[data-theme=dark] .avatar{color:var(--text-primary);background:linear-gradient(135deg,#2a2a30 0%,#3a3a44 100%)}[data-theme=dark] .nav-item:hover{background:var(--bg-2)}[data-theme=dark] .nav-item.active{background:var(--accent);color:#fff}[data-theme=dark] .call-row.is-live{background:linear-gradient(90deg,#ab8bff1a 0%,#0000 80%)}[data-theme=dark] .theme-toggle-compact{background:var(--bg-2);border-color:var(--border-light)}[data-theme=dark] .mobile-top{border-bottom-color:var(--border-light);background:#09090bd1}[data-theme=dark] .mobile-nav{border-top-color:var(--border-light);background:#0f1013eb}[data-theme=dark] .feedback{background:var(--bg-2);border-color:var(--border-light)}[data-theme=dark] .feedback textarea,[data-theme=dark] .input{background:var(--white);border-color:var(--border-light)}[data-theme=dark] .search input{background:var(--bg-2);border-color:var(--border-light)}[data-theme=dark] .stat-card{border-color:var(--border-light)}[data-theme=dark] .outcome-select{background-color:var(--white);border-color:var(--border-light);color:var(--text-secondary);background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%239BA0AA' stroke-width='2' stroke-linecap='round'><polyline points='6 9 12 15 18 9'/></svg>")}[data-theme=dark] .dir-toggle{background:var(--bg-2);border-color:var(--border-light)}[data-theme=dark] .dir-toggle-btn.active{background:var(--white);color:var(--text-primary);box-shadow:0 1px 2px #0000004d, 0 0 0 1px var(--border)}[data-theme=dark] .resolve-btn{background:var(--white);border-color:var(--border);color:var(--text-tertiary)}[data-theme=dark] .resolve-btn:hover{border-color:var(--text-secondary);color:var(--text-secondary)}[data-theme=dark] .drawer-resolve{background:var(--white);border-color:var(--border);color:var(--text-secondary)}[data-theme=dark] .call-tag{filter:brightness(1.25)saturate(1.15)}*{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased}body{font-family:var(--font);background:var(--bg);color:var(--text-primary);font-size:14px;line-height:1.5}a{color:inherit;text-decoration:none}button{cursor:pointer;color:inherit;background:0 0;border:none;font-family:inherit}input,textarea,select{font:inherit;color:inherit}.app{grid-template-columns:240px 1fr;min-height:100vh;display:grid}.skip-link{background:var(--accent);color:#fff;z-index:9999;border-radius:6px;padding:8px 14px;font-size:13px;font-weight:600;position:absolute;top:0;left:-9999px}.skip-link:focus{top:16px;left:16px}.sidebar{background:var(--white);border-right:1px solid var(--border-light);flex-direction:column;height:100vh;padding:24px 16px;display:flex;position:sticky;top:0}.logo{font-family:var(--font-display);letter-spacing:-.02em;align-items:center;gap:10px;padding:0 8px 20px;font-size:16px;font-weight:700;display:flex}.workspace{border:1px solid var(--border-light);cursor:pointer;border-radius:8px;align-items:center;gap:10px;margin-bottom:20px;padding:8px 10px;transition:border-color .15s;display:flex}.workspace:hover{border-color:var(--border)}.ws-mark{color:#fff;background:linear-gradient(135deg,#1a1a1a,#4a4a4a);border-radius:6px;flex-shrink:0;justify-content:center;align-items:center;width:24px;height:24px;font-size:11px;font-weight:700;display:flex}.ws-body{flex:1;min-width:0}.ws-name{font-size:13px;font-weight:600;line-height:1.2}.ws-sub{color:var(--text-tertiary);margin-top:1px;font-size:11px;line-height:1.2}.ws-chev{color:var(--text-tertiary);flex-shrink:0}.nav-section{margin-bottom:24px}.nav-label{color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.06em;padding:0 8px 8px;font-size:11px;font-weight:600}.nav-item{color:var(--text-secondary);border-radius:8px;align-items:center;gap:10px;margin-bottom:2px;padding:8px 10px;font-weight:500;transition:all .15s;display:flex}.nav-item:hover{background:var(--bg);color:var(--text-primary)}.nav-item.active{background:var(--accent);color:var(--on-accent)}.nav-item svg{flex-shrink:0;width:16px;height:16px}.nav-count{color:var(--text-tertiary);background:#0000000f;border-radius:20px;margin-left:auto;padding:1px 6px;font-size:11px}.nav-item.active .nav-count{color:var(--on-accent);background:#fff3}.nav-count.nav-count-danger{background:color-mix(in srgb, var(--danger) 18%, transparent);color:var(--danger);font-weight:600}.nav-item.active .nav-count.nav-count-danger{color:var(--on-accent);background:#ffffff38}[data-theme=dark] .nav-count.nav-count-danger{background:color-mix(in srgb, var(--danger) 22%, transparent)}.user{border-top:1px solid var(--border-light);align-items:center;gap:10px;margin-top:auto;padding:12px 10px;display:flex}.avatar{color:#fff;background:linear-gradient(135deg,#1a1a1a,#4a4a4a);border-radius:50%;justify-content:center;align-items:center;width:28px;height:28px;font-size:11px;font-weight:700;display:flex}.user-name{font-size:13px;font-weight:600}.user-email{color:var(--text-tertiary);font-size:11px}.main{flex-direction:column;min-width:0;display:flex}.topbar{background:var(--white);border-bottom:1px solid var(--border-light);align-items:center;gap:16px;padding:16px 32px;display:flex}.search{flex:1;max-width:420px;position:relative}.search input{border:1px solid var(--border);background:var(--bg);border-radius:8px;outline:2px solid #0000;width:100%;padding:8px 12px 8px 34px;font-size:13px;transition:border-color .15s,background .15s}.search input:focus{border-color:var(--accent);background:var(--white)}.search svg{width:14px;height:14px;color:var(--text-tertiary);position:absolute;top:50%;left:10px;transform:translateY(-50%)}.kbd{border:1px solid var(--border);color:var(--text-tertiary);background:var(--white);font-size:10px;font-family:var(--font-mono);border-radius:4px;padding:2px 5px;position:absolute;top:50%;right:10px;transform:translateY(-50%)}.top-actions{align-items:center;gap:10px;margin-left:auto;display:flex}.icon-btn{width:32px;height:32px;color:var(--text-secondary);border-radius:8px;justify-content:center;align-items:center;transition:background .15s;display:flex}.icon-btn:hover{background:var(--bg);color:var(--text-primary)}.btn-primary{background:var(--accent);color:var(--on-accent);border-radius:8px;align-items:center;gap:6px;padding:8px 14px;font-size:13px;font-weight:600;transition:background .15s;display:inline-flex}.btn-primary:hover{background:var(--accent-hover)}.btn-dark{background:var(--text-primary);color:var(--on-accent);border-radius:8px;align-items:center;gap:6px;padding:8px 14px;font-size:13px;font-weight:600;transition:background .15s;display:inline-flex}.btn-dark:hover{background:#000}.btn-ghost{color:var(--text-secondary);border:1px solid var(--border);background:var(--white);border-radius:8px;align-items:center;gap:6px;padding:7px 12px;font-size:13px;font-weight:600;transition:border-color .15s,color .15s;display:inline-flex}.btn-ghost:hover{border-color:var(--text-tertiary);color:var(--text-primary)}.btn-danger{color:var(--danger);border:1px solid var(--danger-soft);background:var(--white);border-radius:8px;align-items:center;gap:6px;padding:7px 12px;font-size:13px;font-weight:600;transition:all .15s;display:inline-flex}.btn-danger:hover{background:var(--danger-soft);border-color:var(--danger)}.content{flex:1;width:100%;max-width:1280px;padding:32px}.page-header{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:28px;display:flex}.page-header h1{font-family:var(--font-display);letter-spacing:-.02em;flex-wrap:wrap;align-items:center;gap:12px;font-size:26px;font-weight:700;line-height:1.1;display:flex}.page-header-sub{color:var(--text-tertiary);margin-top:6px;font-size:13px}.live-chip{font-family:var(--font);color:var(--success);background:var(--success-soft);letter-spacing:.02em;border-radius:20px;align-items:center;gap:6px;padding:3px 9px;font-size:11px;font-weight:600;display:inline-flex}.live-chip .d{background:var(--live);border-radius:50%;width:6px;height:6px;position:relative}.live-chip .d:before{content:"";background:var(--live);opacity:.3;border-radius:50%;animation:2.4s ease-out infinite pulse;position:absolute;inset:-3px}@keyframes pulse{0%{opacity:.5;transform:scale(.8)}to{opacity:0;transform:scale(2.4)}}.stats{grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:24px;display:grid}.stat-card{background:var(--white);border:1px solid var(--border-light);border-radius:12px;padding:18px;transition:border-color .15s}.stat-card:hover{border-color:var(--border)}.stat-label{color:var(--text-tertiary);margin-bottom:6px;font-size:12px;font-weight:500}.stat-value{font-family:var(--font-display);letter-spacing:-.02em;font-variant-numeric:tabular-nums;font-size:28px;font-weight:700;line-height:1.1}.stat-value .unit{color:var(--text-tertiary);margin-left:2px;font-size:14px;font-weight:600}.stat-trend{border-radius:20px;align-items:center;gap:3px;margin-top:8px;padding:2px 7px;font-size:11px;font-weight:600;display:inline-flex}.stat-trend.up{background:var(--success-soft);color:var(--success)}.stat-trend.down{background:var(--danger-soft);color:var(--danger)}.stat-trend.neutral{background:var(--bg);color:var(--text-tertiary)}.grid{grid-template-columns:1fr;gap:20px;display:grid}.grid-2{grid-template-columns:1fr 1fr;gap:20px;display:grid}.panel{background:var(--white);border:1px solid var(--border-light);border-radius:12px;overflow:hidden}.panel-header{border-bottom:1px solid 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.12s}.tab:hover{color:var(--text-primary)}.tab.active{background:var(--white);color:var(--text-primary);font-weight:600;box-shadow:0 1px 2px #0000000f}.tab .tc{color:var(--text-tertiary);font-variant-numeric:tabular-nums;margin-left:5px;font-weight:500}.tab.active .tc{color:var(--text-secondary)}.call-row{border-bottom:1px solid var(--border-light);cursor:pointer;grid-template-columns:auto 1fr auto auto auto;align-items:center;gap:14px;padding:14px 20px;transition:background .12s;display:grid}.call-row:last-child{border-bottom:none}.call-row:hover{background:var(--bg)}.call-dot{border-radius:50%;width:6px;height:6px}.call-dot.active{background:#10b981;box-shadow:0 0 0 3px #10b98133}.call-dot.completed{background:var(--text-tertiary)}.call-dot.booked{background:var(--accent)}.call-dot.flagged{background:var(--accent);box-shadow:0 0 0 3px var(--focus-ring)}.call-caller{align-items:center;gap:8px;font-size:13px;font-weight:600;display:flex}.flag-tag{color:var(--accent);background:var(--accent-soft);letter-spacing:.02em;text-transform:uppercase;border-radius:10px;padding:1px 6px;font-size:10px;font-weight:600;display:inline-flex}.call-snippet{color:var(--text-tertiary);white-space:nowrap;text-overflow:ellipsis;max-width:340px;margin-top:2px;font-size:12px;overflow:hidden}.call-biz{color:var(--text-secondary);align-items:center;gap:7px;font-size:12px;font-weight:500;display:flex}.agent-mark{color:#fff;border-radius:5px;justify-content:center;align-items:center;width:20px;height:20px;font-size:10px;font-weight:700;display:flex}.call-duration{color:var(--text-tertiary);font-variant-numeric:tabular-nums;font-size:12px}.call-tag{border-radius:20px;padding:3px 8px;font-size:11px;font-weight:600}.call-tag.booked{background:var(--success-soft);color:var(--success)}.call-tag.live{background:var(--accent-soft);color:var(--accent)}.call-tag.info{color:var(--text-secondary);background:#f3f4f6}.call-tag.message{background:var(--info-soft);color:var(--info)}.agent-card{background:var(--white);border:1px solid var(--border-light);border-radius:14px;flex-direction:column;gap:18px;padding:22px;transition:border-color .15s,box-shadow .15s;display:flex}.agent-card:hover{border-color:var(--border);box-shadow:0 4px 16px #0000000a}.agent-card-head{align-items:center;gap:14px;display:flex}.agent-card-av{color:#fff;width:48px;height:48px;font-family:var(--font-display);letter-spacing:-.02em;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;font-size:20px;font-weight:700;display:flex;box-shadow:0 1px 2px #0000001f,inset 0 1px #ffffff1a}.agent-card-name{font-family:var(--font-display);letter-spacing:-.01em;font-size:20px;font-weight:700}.agent-card-sub{color:var(--text-tertiary);margin-top:2px;font-size:12px}.agent-card-right{align-items:center;gap:8px;margin-left:auto;display:flex}.agent-card-stats{border-top:1px solid var(--border-light);border-bottom:1px solid var(--border-light);grid-template-columns:repeat(3,1fr);display:grid}.agent-card-stat{padding:12px 0}.agent-card-stat:not(:first-child){border-left:1px solid var(--border-light);padding-left:14px}.agent-card-stat .l{color:var(--text-tertiary);margin-bottom:3px;font-size:11px;font-weight:500}.agent-card-stat .v{font-family:var(--font-display);letter-spacing:-.02em;font-variant-numeric:tabular-nums;font-size:20px;font-weight:700}.agent-card-meta{grid-template-columns:auto 1fr;gap:8px 16px;font-size:13px;display:grid}.agent-card-meta dt{color:var(--text-tertiary);font-weight:500}.agent-card-meta dd{color:var(--text-primary)}.agent-card-actions{gap:8px;display:flex}.status-pill{letter-spacing:.02em;border-radius:100px;align-items:center;gap:6px;padding:4px 10px;font-size:11px;font-weight:600;display:inline-flex}.status-pill.live{background:var(--success-soft);color:var(--success)}.status-pill.paused{background:var(--warn-soft);color:var(--warn)}.status-pill .d{background:currentColor;border-radius:50%;width:6px;height:6px}.field{flex-direction:column;gap:6px;margin-bottom:16px;display:flex}.field-row{grid-template-columns:1fr 1fr;gap:14px;display:grid}.field-label{color:var(--text-secondary);letter-spacing:.005em;font-size:12px;font-weight:600}.field-hint{color:var(--text-tertiary);margin-top:-2px;font-size:12px;line-height:1.45}.input,.select,.textarea{border:1px solid var(--border);background:var(--white);width:100%;color:var(--text-primary);border-radius:8px;outline:2px solid #0000;padding:9px 12px;font-family:inherit;font-size:13px;transition:border-color .12s,box-shadow .12s}.input:focus,.select:focus,.textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--focus-ring)}.nav-item:focus-visible,.btn-primary:focus-visible,.btn-ghost:focus-visible,.btn-dark:focus-visible,.btn-danger:focus-visible,.tab:focus-visible,.skip-link:focus-visible,.mobile-nav a:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:8px}.input::placeholder,.textarea::placeholder{color:var(--text-tertiary)}.textarea{resize:vertical;min-height:76px;line-height:1.5}.select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23888' stroke-width='2' stroke-linecap='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");background-position:right 12px center;background-repeat:no-repeat;background-size:14px;padding-right:32px}.switch{flex-shrink:0;width:40px;height:22px;display:inline-block;position:relative}.switch input{display:none}.switch .track{background:var(--border);border-radius:100px;transition:background .15s;position:absolute;inset:0}.switch .track:after{content:"";background:var(--white);border-radius:50%;width:18px;height:18px;transition:transform .18s cubic-bezier(.16,1,.3,1);position:absolute;top:2px;left:2px;box-shadow:0 1px 3px #0003}.switch input:checked+.track{background:var(--accent)}.switch input:checked+.track:after{transform:translate(18px)}.toggle-row{border-bottom:1px solid var(--border-light);align-items:center;gap:14px;padding:14px 0;display:flex}.toggle-row:last-child{border-bottom:none}.toggle-row .body{flex:1;min-width:0}.toggle-row .t{font-size:14px;font-weight:600}.toggle-row .s{color:var(--text-tertiary);margin-top:2px;font-size:12px;line-height:1.45}table.data{border-collapse:collapse;width:100%}table.data thead th{text-align:left;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.06em;background:var(--bg);border-bottom:1px solid var(--border-light);padding:10px 20px;font-size:11px;font-weight:600}table.data thead th.num{text-align:right}table.data tbody td{border-bottom:1px solid var(--border-light);vertical-align:middle;padding:12px 20px;font-size:13px}table.data tbody tr{cursor:pointer;transition:background .1s}table.data tbody tr:hover td{background:var(--bg)}table.data tbody tr:last-child td{border-bottom:none}table.data td.num{text-align:right;font-variant-numeric:tabular-nums;color:var(--text-secondary)}table.data .mono{font-family:var(--font-mono);font-size:12px}.chart-wrap{padding:18px 20px}.chart{width:100%;height:240px}.chart-legend{color:var(--text-secondary);gap:16px;margin-top:12px;font-size:12px;display:flex}.chart-legend .key{align-items:center;gap:6px;display:inline-flex}.chart-legend .key .swatch{border-radius:3px;width:10px;height:10px}.outcome-swatch{width:10px;height:10px;box-shadow:inset 0 0 0 1px color-mix(in srgb, currentColor 10%, 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